Shipping policy
Shipping Policy
Thank you for shopping with Mzanzi Mix β your destination for proudly South African products.
Processing Time Orders are processed within 1β3 business days (MondayβFriday, excluding South African public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (South Africa) We currently ship to all major centres and outlying areas across South Africa. Shipping is charged at a flat rate per order, shown at checkout:
- Standard Delivery (3β5 business days): R120
- Handmade items (Standard Handmade Delivery, 7β15 business days): R150. These items are made to order by our artisan partners, so please allow extra time.
Delivery times are estimates and may be longer for remote or rural areas. We do not currently offer express delivery.
Order Tracking Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Delays While we do our best to meet estimated delivery times, delays may occur due to courier capacity, weather, or circumstances beyond our control. We appreciate your patience.
Damaged or Lost Parcels If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date at admin@mzanzimix.co.za. We'll work with the courier to resolve the issue as quickly as possible.
International Shipping We do not currently offer international shipping. Stay tuned β we're working on it!
Contact Us For any shipping queries, reach us at admin@mzanzimix.co.za or via our contact page.
Multiple Shipments
Mzanzi Mix works with a number of specialist suppliers across South Africa. To get your order to you as quickly as possible, some suppliers dispatch certain products directly to you rather than through our central warehouse.
This means that if your order includes items from more than one supplier, you may receive your order in more than one delivery, each with its own tracking number. You only pay one Standard Delivery fee (R120) for this. The only exception is handmade items: if your order includes both handmade items and other products, the R150 handmade delivery fee is added to the R120 Standard Delivery fee, and you'll see both at checkout.
You'll receive a shipping confirmation and tracking details for each parcel as it's dispatched. If any part of your order is delayed, we'll notify you directly.